Order and shipping questions
Reply with shipment status, delay context, and next steps in seconds.
AI for Shopify support
Automate your customer service with AI
Pre-generated answers and actions for every ticket. Your team reviews, tweaks if needed, and accepts. Integrates with Shopify, Webshipper, Gmail, Klaviyo, and more.
Acceptance rate
85%
On our largest customers, about 85% of AI decisions can be accepted without edits.
Tickets/day
1,200
Handled at ecommerce scale
Time saved
3.4h
Recovered for every agent
Langs
40+
Ready for global support
Draft + decide
Answers + actions
Pre-generated replies and actions for every ticket. Agents just review and accept.
Built for agent review
Language layer
Translate everything
Your team reads in English while customers receive localized replies automatically.
Built for agent review
Connected stack
Integrations
Works with Shopify, Webshipper, Gmail, Klaviyo, and more to automate your workflows.
Built for agent review
Built for ecommerce customer service teams
Ailyz helps support teams handle high ticket volume with faster replies, better policy consistency, and less manual back-and-forth.
Returns and exchanges
Apply return policy logic and draft clear responses with the right customer tone.
Address and order changes
Generate safe suggestions for pre-fulfillment edits and route risky cases to humans.
Multilingual customer support
Agents work in English while customers receive localized replies automatically.
High-volume ticket flows
The most common ecommerce requests Ailyz can prepare for your agents.
Where is my order? with shipping ETA and tracking context
Return and exchange requests with policy-aware drafting
Damaged item and missing package triage
Refund follow-up and customer retention messaging
Shopify integration built for support accuracy
Ailyz connects directly to Shopify context so agents can approve faster with better confidence on order state, customer history, and policy rules.
See Shopify integration detailsUse order and fulfillment status to reduce repetitive WISMO tickets.
Draft return and exchange responses based on current policy and line-item details.
Handle address-change and cancellation requests with timing-aware suggestions.
Flag risky or ambiguous cases so agents can escalate before sending.
Shopify-powered ticket context
Ailyz reads key commerce signals before drafting answers and actions.
Order state, delivery milestones, and tracking checkpoints
Customer history, previous tickets, and refund patterns
Product and variant details for policy-specific decisions
Guides for Shopify and ecommerce support teams
Explore practical guides on helpdesk selection, AI workflows, inbox automation, and high-volume Shopify support use cases.
Featured guide
AI Customer Service for Shopify
A practical guide to using AI across Shopify support workflows such as WISMO, returns, cancellations, and multilingual support.
Read guideFeatured guide
Shopify Customer Service Software
A buyer-focused guide to evaluating support software for stores that need better context, speed, and policy control.
Read guideFeatured guide
Gorgias Alternative for Shopify Teams
What to compare when your support team wants a different AI workflow, operating model, or ecommerce support setup.
Read guideFeatured guide
Email Triage Automation for Customer Support
Learn how inbox classification, routing, and draft generation work together for repetitive ecommerce support emails.
Read guideFeatured guide
Order Cancellation Automation for Shopify Support
Use Shopify order state and payment context to handle cancellation requests faster without creating policy mistakes.
Read guideFeatured guide
Multilingual Customer Support for Shopify Stores
Scale customer service across more markets without building a separate support team for every language.
Read guideAilyz: AI customer service for Shopify
Ailyz pre-generates answers and actions for your tickets and emails. We integrate with Shopify, Webshipper, Gmail, Klaviyo, and more. Agents review and accept. All messages are translated to English and customers receive replies in their native language.
Save time
Your customer service agent only needs to look over the answer and action and accept it. On our biggest customers, around85% of AI decisions can be accepted without modification. The other 15% usually only need a slight edit to the text or action.