Order and shipping questions
Reply with shipment status, delay context, and next steps in seconds.
AI for Shopify support
Automate your customer service with AI
Pre-generated answers and actions for every ticket. Your team reviews, tweaks if needed, and accepts. Integrates with Shopify, Webshipper, Gmail, Klaviyo, and more.
Acceptance rate
85%
Tickets/day
1,200
Time saved
3.4h
Langs
40+
On our largest customers, about 85% of AI decisions can be accepted without edits.
A+
Answers + actions
Pre-generated replies and actions for every ticket. Agents just review and accept.
Tx
Translate everything
Your team reads in English; customers get replies in their native language automatically.
∞
Integrations
Works with Shopify, Webshipper, Gmail, Klaviyo, and more to automate your workflows.
Built for ecommerce customer service teams
Ailyz helps support teams handle high ticket volume with faster replies, better policy consistency, and less manual back-and-forth.
Returns and exchanges
Apply return policy logic and draft clear responses with the right customer tone.
Address and order changes
Generate safe suggestions for pre-fulfillment edits and route risky cases to humans.
Multilingual customer support
Agents work in English while customers receive localized replies automatically.
High-volume ticket flows
The most common ecommerce requests Ailyz can prepare for your agents.
- Where is my order? with shipping ETA and tracking context
- Return and exchange requests with policy-aware drafting
- Damaged item and missing package triage
- Refund follow-up and customer retention messaging
Shopify integration built for support accuracy
Ailyz connects directly to Shopify context so agents can approve faster with better confidence on order state, customer history, and policy rules.
- Use order and fulfillment status to reduce repetitive WISMO tickets.
- Draft return and exchange responses based on current policy and line-item details.
- Handle address-change and cancellation requests with timing-aware suggestions.
- Flag risky or ambiguous cases so agents can escalate before sending.
Shopify-powered ticket context
Ailyz reads key commerce signals before drafting answers and actions.
Order state, delivery milestones, and tracking checkpoints
Customer history, previous tickets, and refund patterns
Product and variant details for policy-specific decisions
Guides for ecommerce support teams
Ailyz: AI customer service for Shopify
Ailyz pre-generates answers and actions for your tickets and emails. We integrate with Shopify, Webshipper, Gmail, Klaviyo, and more. Agents review and accept. All messages are translated to English; customers receive replies in their native language.
Save time
Your customer service agent only needs to look over the answer+action and accept it, we find that on our biggest customers, around85% of AI decisions can be accepted without modification. The other 15% usually only need a slight modification to either text / action.