Ecommerce Support
AI support workflows for returns, shipping updates, order changes, multilingual conversations, and campaign-aware retention support.
Ailyz is built for ecommerce customer service teams that handle high ticket volume every day. Instead of drafting every response manually, agents get pre-generated replies and actions they can review and approve.
Typical workflows
- Order status and shipping delay questions
- Return and exchange requests with policy checks
- Address updates before shipment
- Product and availability questions
- Refund guidance and follow-up
- Campaign-related support questions after email and SMS sends
Shopify-first playbooks
- WISMO: Ailyz uses fulfillment and tracking milestones to draft precise status updates.
- Returns: AI suggestions include policy-aware next steps based on order and line-item details.
- Exchanges: Agents get recommended options with customer-friendly wording and clear expectations.
- Address changes: Drafts account for shipment stage so risky changes are escalated quickly.
- Refunds: Responses include context from payment and order events to reduce back-and-forth.
- Lifecycle messaging: Responses can use Klaviyo context when support issues overlap with campaign flows.
Human-in-the-loop by default
Ailyz does not replace your support team. It prepares high-quality suggestions so agents can move faster while staying in control of tone, policy decisions, and escalations.